Tsubame Candle
rtw-308C0016
Composition: 100% Fragrance
SHIPPING EUROPE
FedEx
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€15.00 shipping fee
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Free Shipping for orders above €300.00
DHL
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€18.00 shipping fee
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Free shipping not available with DHL.
INPOST
Available in: Italy, Poland, France, Germany, Netherlands, Luxembourg
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€9.50 shipping fee
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Free Shipping for orders above €200.00
Volumetric Surcharge (Standard Plus)
Orders with a high volumetric weight — for example 3 or more pairs of footwear in a single order — are subject to a €35.00 surcharge.
When this surcharge applies, free shipping does not apply, regardless of the order value.
Additional Notes
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Duties are not included for the United Kingdom.
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Shipping fees are calculated at checkout based on the delivery country.
- Free shipping does not apply to sale items.
Returns and Refunds
Return Policy
Customers may return their order, in whole or in part, within 14 days of receiving the package for a refund or exchange. Items must be returned in their original condition, without signs of use, washing or alteration. The soles of the shoes must be free of signs of use. To initiate the return, please register your order at the following link Our team will provide you with return shipping instructions by email. Return shipping costs are the responsibility of the customer and are non-refundable.
Refund Policy
Refunds will be issued upon receipt and quality control of the returned items. Refunds will be issued in the same currency and on the same payment method used for the original purchase. For orders paid by credit card, processing times may vary depending on your bank.
In the case of returns from outside the European Union, any customs duties or handling fees paid to the courier for receiving the return will be deducted from the total amount refunded to the customer.
Note: shipping costs are non-refundable.