FAQs
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At the bottom of the site click "Request return" and fill out the form with your email and order number. Your order number must contain one or more items that you wish to return. Follow the instructions to open the return request.
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No, it is not possible in any way to change the address or the size chosen during the purchase.
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Yes, returns or exchanges are always possible
possible within 14 days from the date of receipt. Read our policy here. -
Click directly on the product in the raffle to proceed with registration and participate in the product draw. Follow the instructions to fill out the registration form by answering all the questions.
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The extraction is entrusted to an automated system. Our system automatically excludes repeated or similar addresses, therefore, multiple registrations will be null and void for the purposes of the extraction itself.
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From the moment you receive the victory email, you will have 2 days (48 hours) to finalize the payment. After this deadline, your win will be canceled and the product will be assigned to a new customer.
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You can sign up to
newsletter by entering your email in the appropriate box at the bottom of the site. -
You can unsubscribe from our newsletter at any time by clicking "Unsubscribe" at the bottom of the newsletter.
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No, you do not need to have an account to create an order.
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At the bottom of the site click "Request return" and fill out the form with your email and order number. Your order number must contain one or more items that you wish to return. Follow the instructions to open the return request.
-
Yes, returns or exchanges are always possible
possible within 14 days from the date of receipt. Read our policy here. -
The extraction is entrusted to an automated system. Our system automatically excludes repeated or similar addresses, therefore, multiple registrations will be null and void for the purposes of the extraction itself.
-
You can sign up to
newsletter by entering your email in the appropriate box at the bottom of the site. -
No, you do not need to have an account to create an order.
-
No, it is not possible in any way to change the address or the size chosen during the purchase.
-
Click directly on the product in the raffle to proceed with registration and participate in the product draw. Follow the instructions to fill out the registration form by answering all the questions.
-
From the moment you receive the victory email, you will have 2 days (48 hours) to finalize the payment. After this deadline, your win will be canceled and the product will be assigned to a new customer.
-
You can unsubscribe from our newsletter at any time by clicking "Unsubscribe" at the bottom of the newsletter.