Tsubame Candle

Extra-European Shipping

1. Canada and United States

• FedEx - Free Shipping for orders over €400.00
• FedEx - Cost of €40.00 for orders under €300.00
• DHL - Cost of €30.00 for orders under €300.00

Duties are not included in the final price. Orders including 3 or more pairs of footwear will incur a surcharge of €70.00.
With the surcharge active, free shipping is not applicable.

2. China, Japan, Singapore, Korea

• FedEx - Free Shipping for orders over €400.00
• FedEx - Cost of €30.00 for orders under €300.00
• DHL - Cost of €45.00 for orders under €300.00

Duties are not included in the final price. Orders including 3 or more pairs of footwear will incur a surcharge of €70.00.
With the surcharge active, free shipping is not applicable.

3. Australia and New Zealand

• FedEx - Free Shipping for orders over €400.00
• FedEx - Cost of €50.00 for orders under €300.00
• DHL - Cost of €40.00 for orders under €300.00

Duties are not included in the final price. Orders including 3 or more pairs of footwear will incur a surcharge of €70.00.
With the surcharge active, free shipping is not applicable.

4. Rest of the World

• FedEx - Free Shipping for orders over €400.00
• FedEx - Cost of €25.00 for orders under €300.00
• DHL - Cost of €30.00 for orders under €300.00

Duties are not included in the final price. Orders including 3 or more pairs of footwear will incur a surcharge of €50.00.
With the surcharge active, free shipping is not applicable.

NB*For sale items, free shipping is not applicable. Shipping costs will be calculated at checkout based on the destination and current rates.

Return Policy

Customers may return their order, in full or in part, within 14 days of receiving the package to obtain a refund or exchange. Items must be returned in their original condition, without signs of use, washing, or alteration. Footwear soles must be free of any signs of wear.
To initiate a return, register your order at the following Link. Our team will provide shipping instructions for the return via email. Return shipping costs are the responsibility of the customer and are non-refundable.

Refund Policy

The refund will be issued upon receipt and quality check of the returned items. Refunds will be issued in the same currency and using the same payment method as the original purchase. For orders paid by credit card, processing times may vary depending on the issuing bank. In the case of returns from countries outside the European Union, any customs duties or handling fees paid to the courier for receiving the return will be deducted from the total amount refunded to the customer.

Note: Shipping costs are non-refundable.