Issue 4
LILY-ISSUE4C0016
SHIPPING OUTSIDE EUROPE
Shipping Canada and USA
- FedEx - Free Shipping on orders over €400.00
- FedEx - Cost of €40.00 for orders under €399.99
- DHL - Cost of €30.00 for orders under €399.99
Duties are not included in the final price.
Shipping China, Japan, Singapore, Korea
- FedEx - Free Shipping on orders over €400.00
- FedEx - Cost of €30.00 for orders under €399.99
- DHL - Cost of €45.00 for orders under €399.99
Duties are not included in the final price.
Shipping Australia and New Zealand
- FedEx - Free Shipping on orders over €400.00
- FedEx - Cost of €50.00 for orders under €399.99
- DHL - Cost of €40.00 for orders under €399.99
Duties are not included in the final price.
Shipping Rest of the World
- FedEx - Free Shipping on orders over €400.00
- FedEx - Cost of €25.00 for orders under €399.99
- DHL - Cost of €30.00 for orders under €399.99
Duties are not included in the final price.
Returns and Refunds
Return Policy
Customers may return their order, in whole or in part, within 14 days of receiving the package for a refund or exchange. Items must be returned in their original condition, without signs of use, washing or alteration. The soles of the shoes must be free of signs of use. To initiate the return, please register your order at the following link Our team will provide you with return shipping instructions by email. Return shipping costs are the responsibility of the customer and are non-refundable.
Refund Policy
Refunds will be issued upon receipt and quality control of the returned items. Refunds will be issued in the same currency and on the same payment method used for the original purchase. For orders paid by credit card, processing times may vary depending on your bank.
In the case of returns from outside the European Union, any customs duties or handling fees paid to the courier for receiving the return will be deducted from the total amount refunded to the customer.
Note: shipping costs are non-refundable.