At the bottom of the website, click "Request return" and fill out the form with your email and order number. The order number must contain one or more items you wish to return. Follow the instructions to open the return request.

Yes, returns or exchanges are always
possible within 14 days from the date of receipt. Read our policy here.

Once your order is complete, it is not possible to make changes to the shipping address, size, or items purchased. For assistance, please contact our Customer Service via the Contact Us section.

No, you do not need an account to place an order.

Orders can only be cancelled before shipment. If the order has not yet been handed over to the courier, our Customer Service will be able to verify the possibility of proceeding with the cancellation. Please note that bank fees and transaction costs related to payment are non-refundable. For any requests, please consult the Contacts section.

The draw is managed by an automated system. Our system automatically excludes repeated or similar addresses; therefore, multiple entries will be void and excluded from the draw.

Click directly on the product in the raffle to register and enter the draw for the product. Follow the instructions to complete the registration form, answering all questions.

You can subscribe to the newsletter by entering your email in the dedicated box at the bottom of the website.

You can unsubscribe from our newsletter at any time by clicking "Unsubscribe" at the bottom of the newsletter.