Issue 11
I02661811RAMONA
SHIPPING WORLDWIDE
Australia & New Zealand
FedEx
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€50.00 shipping fee
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Free Shipping for orders above €400.00
DHL
-
€40.00 shipping fee
-
Free shipping is not available with DHL.
Volumetric Surcharge (Standard Plus)
Orders containing 3 or more pairs of footwear are subject to a €70.00 surcharge.
When the surcharge applies, free shipping is not available.
China, Japan, Singapore, South Korea
FedEx
-
€30.00 shipping fee
-
Free Shipping for orders above €400.00
DHL
-
€45.00 shipping fee
-
Free shipping is not available with DHL.
Volumetric Surcharge (Standard Plus)
Orders including 3 or more pairs of footwear are subject to a €75.00 surcharge, regardless of order value.
USA & Canada
FedEx
-
€40.00 shipping fee
-
Free Shipping for orders above €400.00
DHL
-
€30.00 shipping fee
-
Free shipping is not available with DHL.
Volumetric Surcharge (Standard Plus)
Orders containing 3 or more pairs of footwear require a €70.00 surcharge.
In this case, free shipping is not applicable even above €400.00.
Rest of the World (other countries)
FedEx
-
€25.00 shipping fee
-
Free Shipping for orders above €400.00
DHL
-
€30.00 shipping fee
-
Free shipping is not available with DHL.
Volumetric Surcharge (Standard Plus)
Orders that include 3 or more pairs of footwear are subject to a €50.00 surcharge.
When applied, free shipping does not apply, even for orders over €400.00.
Additional Notes (for all non-EU countries)
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Import duties and local taxes are not included in the final price.
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Shipping fees are calculated automatically at checkout based on the destination country.
- Free shipping does not apply to sale items.
Returns and Refunds
Return Policy
Customers may return their order, in whole or in part, within 14 days of receiving the package for a refund or exchange. Items must be returned in their original condition, without signs of use, washing or alteration. The soles of the shoes must be free of signs of use. To initiate the return, please register your order at the following link Our team will provide you with return shipping instructions by email. Return shipping costs are the responsibility of the customer and are non-refundable.
Refund Policy
Refunds will be issued upon receipt and quality control of the returned items. Refunds will be issued in the same currency and on the same payment method used for the original purchase. For orders paid by credit card, processing times may vary depending on your bank.
In the case of returns from outside the European Union, any customs duties or handling fees paid to the courier for receiving the return will be deducted from the total amount refunded to the customer.
Note: shipping costs are non-refundable.